You should search for rates within the search page, but if there are no available live rates with bookable capacity you will be directed to submit a Custom Quote.

Through the Custom Quote form that appears on the results page, customers can request a quotation from their service provider. In this form, they can also include a target price that they are willing to accept.

After they click Request a custom quote the system will automatically create a shipment with an overview of all the quote details.

On the Shipment, the customer will have a Quotes tab where they can find their Custom Quote Requests and view their status. Through this tab, they can also cancel a custom quote request at any time if their shipping needs change. Customers can communicate directly with sellers under the Communication tab during this quote stage.

If relevant, sellers will prepare a bid for a request, which will be sent directly via the platform. If sellers are not able to fulfill a request, it can be declined.

Once the seller receives the bids, they can accept or reject them through the Quotes tab mentioned above.

If a seller accepts a bid, a booking with the chosen freight forwarder will automatically be created. If there are any outstanding quotes, they will automatically be cancelled.

If you have any questions relating to Custom Quotes, you can reach out to our live support team.