AF/KLM

Please refer to this page to check the cancellation policy.

Yes

Yes

AIA Cargo

Cancellation deadline based on business days prior to departure. Fee to be paid as a % of Total Revenue of original booking: 96+ hrs - 0% / 96-72 hrs - 25% / 72-48 hrs - 50% / 48-24 hrs - 75% / 24-0 hrs - 100%

Yes

No

Air Canada Cargo

Please refer to this page to check the cancellation policy.

Yes

Yes

Air Europa

For any shipment booked in Air Europa flights, that is cancelled or is no show for the booked flight, a cancelation fee is applied in the following circumstances:
A. Cancellation less than 48 hours before the departure time of the flight / truck (Monday to Friday except official holidays): 20% of the freight all in or of the freight excluding surcharges in case of rate plus surcharges.
B. Cancellation less than 24 hours before the departure time of the flight / truck (Monday to Friday except official holidays): 40% of the freight all in or of the freight excluding surcharges in case of rate plus surcharges.
C. Cargo No-show: 100% of the freight all in or of the freight excluding surcharges in case of rate plus surcharges.
D. Cargo delivered with less 30% kilos or cubic meters booked: 50% of the freight all in or of the freight excluding surcharges in case of rate plus surcharges, over kilos o cubic meters less delivered.

Yes

Yes

Airspire Asia

50% cancellation charges shall apply for cancellations failing without 48hour prior to scheduled flight depature

Yes

No

American Airlines

Please refer to this page under Additional Fees & Surcharges to check the cancellation policy.

Yes

Yes

ANA Cargo (All Nippon Airways)

Please refer to this page to check the cancellation policy.

Yes

Yes

Avianca Cargo

Shipment must be canceled no later than 48 hours before flight departure. If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly.

Yes

Yes

Binter Cargo

If the shipment is 1000 KG or above 50% of the total freight charge will be charged in case of cancellation 24 hours or less before the flight or in case of a no-show. If the shipment is 2500 KG or above 50% of the total freight charge will be charged in case of cancellation 48 hours or less before the flight or in case of a no-show. The fee will be charged via CASS.

Yes

No

Bridges Air Cargo

Shipment must be canceled no later than 48 hours before flight departure. If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly.

Yes

No

British Airways

AWB cannot be used again once cancellation occurs. eBooking will not show as cancelled on WebCargo.

No

No

Cathay Pacific Cargo

Please refer to this page to check the cancellation policy.

Yes

Yes

Chapman Freeborn

Shipment must be canceled no later than 48 hours before flight departure. If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly.

Yes

No

China Eastern Airlines

Shipment must be canceled no later than 48 hours before flight departure. If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly.

Yes

No

CLS

Cancellation deadline based on business days prior to departure. Fee to be paid as a % of Total Revenue of original booking : 96+ hrs - 0% / 96-72 hrs - 25% / 72-48 hrs - 50% / 48-24 hrs - 75% / 24-0 hrs - 100%

Yes

No

CMA CGM AIR CARGO

Please refer to this page to check the cancellation policy.

Yes

No

Condor

More information coming soon. Please reach out to ebooking.support@freightos.com for more information.

Yes

No

Delta Cargo

More information coming soon. Please reach out to ebooking.support@freightos.com for more information.

Yes

Yes

Egyptair

Shipment must be canceled no later than 48 hours before flight departure. If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly. Cancellation deadline based on business days prior to departure. Fee to be paid as a % of Total Revenue of original booking : 96+ hrs - 0% / 96+ hrs - 25% / 72-48 hrs - 50% / 48-24 hrs - 75% / 24-0 hrs - 100%

Yes

No

EL AL

There is no cancellation policy: The only aspect EL AL considers is how long before departure we allow cancellations to be made through the digital.

Yes

Yes

Emirates SkyCargo

Please note that the cancellation is not allowed after documentation being sent. Cancellation will void the AWB and the same can't be reused

Yes

Yes

Ethiopian Airlines

(GSA Megacap)

The limit time to cancel this booking will be 48 hours prior to departure.

No

No

Etihad Airways

Cancellation deadline based on business days prior to departure. Fee to be paid as a % of Total Revenue of original booking : 96+ hrs - 0% / 96-72 hrs - 25% / 72-48 hrs - 50% / 48-24 hrs - 75% / 24-0 hrs - 100%

Yes

Yes

Finnair

Please refer to this page to check the cancellation policy.

Yes

No

Hainan Airlines

The limit time to cancel this booking will be 24 hours prior to departure.

Yes

No

Iberia Cargo

More information coming soon. Please reach out to ebooking.support@freightos.com for more information.

No

No

Japan Airlines Cargo (JAL)

Please refer to this page to check the cancellation policy.

Yes

Yes

JetBlue

If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly.

Yes

No

KUB Air Cargo

Please note that the cancellation is not allowed after documentation being sent. Cancellation will void the AWB and the same can't be reused

Yes

No

LATAM Cargo

Shipment must be canceled no later than 48 hours before flight departure. If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly.

Yes

No

LOT Cargo

Please refer to this page to check the cancellation policy.

Yes

Yes

Lufthansa

No show Fee / Cancellation Fee / Reduction: For reductions, cancellations, or no shows in shipments over 500kgs, the following penalty may be applied:
• 0-12 hours before LAT - 100% net rate (without ASC)
• 12-24 hours before LAT - 50% net rate (without ASC)
• With a minimum of €500

Yes

Yes

MNG Airlines

Shipment must be canceled no later than 48 hours before flight departure. If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly. Cancellation deadline based on business days prior to departure. Fee to be paid as a % of Total Revenue of original booking : 96+ hrs - 0% / 96+ hrs - 25% / 72-48 hrs - 50% / 48-24 hrs - 75% / 24-0 hrs - 100%

Yes

No

Nippon Cargo Airways

Please refer to this page to check the cancellation policy.

Yes

Yes

Norse Cargo

If a customer no shows Norse charges 100% of the air freight. If a customer cancels within 24 hours of flight departure Norse charges 100% of the air freight. If a customer cancels within 24-48 hours of flight departure Norse charges 50% of the air freight.

Yes

No

Plus Ultra/Summerwind

If the shipment is 1000 KG or above 50% of the total freight charge will be charged in case of cancellation 24 hours or less before the flight or in case of a no-show. If the shipment is 2500 KG or above 50% of the total freight charge will be charged in case of cancellation 48 hours or less before the flight or in case of a no-show. The fee will be charged via CASS.

Yes

No

Qantas Freight

Please refer to this page to check the cancellation policy.

Yes

Yes

Qatar Airways Cargo

More information coming soon. Please reach out to ebooking.support@freightos.com for more information.

Only allows editing weight and dimensions. For flight day change, cancel/rebook

Yes

Saco (ACG)

Please note that the cancellation is not allowed after documentation being sent. Cancellation will void the AWB and the same can't be reused

Yes

No

SAS

Please refer to this page to check the cancellation policy.

Yes

No

Shipco (ACG)

Please note that the cancellation is not allowed after documentation is sent. Cancellation will void the AWB and the same can't be reused.

Yes

No

Silk Way West Airlines

Please refer to this page to check the cancellation policy.

Yes

No

Simplycargo

Please note that the cancellation is not allowed after documentation is sent. Cancellation will void the AWB and the same can't be reused.

Yes

No

Skyline - Cargojet

Shipment must be canceled no later than 48 hours before flight departure. If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly. Cancellation deadline based on business days prior to departure. Fee to be paid as a % of Total Revenue of original booking : 96+ hrs - 0% / 96+ hrs - 25% / 72-48 hrs - 50% / 48-24 hrs - 75% / 24-0 hrs - 100%

Yes

No

TAP Air Cargo

Please refer to this page to check the cancellation policy.

Yes

Yes

TUI

More information coming soon. Please reach out to ebooking.support@freightos.com for more information.

Yes

No

Turkish Airlines

If the shipment is 1000 KG or above 50% of the total freight charge will be charged in case of cancellation 24 hours or less before the flight or in case of a no-show. If the shipment is 2500 KG or above 50% of the total freight charge will be charged in case of cancellation 48 hours or less before the flight or in case of a no-show. The fee will be charged via CASS. If a shipment has been cancelled, AWB can be used 5 minutes later.

Yes

Yes

United Cargo

Shipment must be canceled no later than 48 hours before flight departure. If your actual shipment is different from the information provided you may incur additional fees and will be charged accordingly. Cancellation deadline based on business days prior to departure. Fee to be paid as a % of Total Revenue of original booking : 96+ hrs - 0% / 96-72 hrs - 25% / 72-48 hrs - 50% / 48-24 hrs - 75% / 24-0 hrs - 100% 
If the shipment is 1000 KG or above, 50% of the total freight charge will be charged in case of cancellation 24 hours or less before the flight or in case of a no-show. If the shipment is 2500 KG or above, 50% of the total freight charge will be charged in case of cancellation 48 hours or less before the flight or in case of a no-show. The fee will be charged via CASS.

Yes

No

Vietnam Airlines

(Lotus Aviation)

Cancellation policy (applying to shipments with CW from 1500 kg): 72 hours (working days) prior to departure, customer will be charged 50% of applicable all-in rate, 36 hours (working days) prior to departure, customer will be charged 75% of applicable all-in rate, less than 24 hours prior to departure, customer will be charged 100% of applicable all-in rate.

Yes

No

Virgin Atlantic Cargo

There is nothing in their terms and conditions that stipulates a cancellation fee unless an OTCA has been signed for a large shipment, but they do require 24 hours notice for cancellations as a courtesy.

Yes

Yes

WestJet Cargo

Cancellation can be done up until booking is executed.

Yes

Yes

Widerøe

Please refer to this page to check the cancellation policy.

Yes

Yes