Most cost changes occur if the details you provide when booking differ from the specifications of the actual shipment or if you fail to provide complete documentation on time.
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Here are some of the most common errors that lead to extra charges.

Inaccurate weight or dimensions

Over 20% of unexpected charges are due to weighing and measuring errors, so make sure you weigh and measure your goods accurately - including packaging.

Incorrect palletization

Pallets entering the US must undergo fumigation and carry the proper certification. If your goods are packed on pallets that lack certification, they will need to be repacked, which means additional costs. We recommend reaching out to a customs broker in your destination country for additional support.

Lacking an export license

When you export goods, you need an export license. Your supplier will usually supply it. If something happens and they can’t/won’t you can pay for your freight forwarder to get it for you.

Not gating-in your goods on time

Every quote published on Freightos.com includes an expiration date, which appears on the result tile. If a shipment isn’t loaded or brought to the origin port before the expiration date, or Gate-in validity date of the quote, the shipment may be subject to a rate adjustment.

Unfortunately, this is true even if the delay is beyond your control - and beyond the control of the freight forwarder.

The best advice is to book your shipment once your goods are ready while allowing a few days for them to be picked up and delivered to the port to ensure that the price you booked is the price you pay.

Missing paperwork

If you’re importing something that needs special approval, you’ll need to file extra paperwork for your customs entry, which costs extra. This includes filing an FDA entry if you’re importing food items or taking care of compliance requirements if you’re importing copyrighted material. Failure to do so could result in extra fees or your goods being confiscated.