How do I contact Terminal support?
We’re here to help - pick what’s easiest:
In‑app live chat: open the chat bubble in Terminal for quick help.
Email: terminal@freightos.com
Enterprise customers: reach out to your account manager or email us.
To speed things up, include your Terminal email, subscription type, the page/URL, affected lane(s), and a screenshot or error message. We’ll get back to you ASAP.
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What data does Freightos Terminal cover?
Freightos Terminal provides global coverage for ocean and air freight, with lane-level data down to specific port-to-port and airport-to-airport pairs. Freightos Terminal goes beyond pricing. Depending on the dataset, it also includes: Supply and ...
Rate Benchmarking in Freightos Terminal
Rate Benchmarking lets you easily compare your contract rates, spot rates and surcharges with live transactional data. No matter the format of your rates, simply upload, and we do the rest. We standardize the data for easy, apples-to-apples ...
Where does Freightos Terminal data come from?
Freightos Terminal is built on data generated across Freightos applications, including procurement, rate management, and booking tools. Our data sources include: Carrier APIs Rate files from 5,000+ freight forwarders Customer-submitted rate sheets ...
What does the upgraded subscription offer?
Freightos Terminal offers plans for different needs - varying by data depth, update frequency, and advanced functionality. Individual Starter packs (Ocean or Air) For single users who need quick insights. Includes: Daily market data with 6 months of ...
How can I contact you?
You can get in touch with us through any of the following methods: Online Contact Form Submit your inquiry through our contact form for a response by email. By Phone Call us directly on the numbers below: US: +1 888 727 0239 UK: +44 800 260 6989 Live ...