Can I change my payment method after I've already booked?
In many cases, you can change your payment method through your Billing page.
If you aren’t able to do this for your particular circumstances, reach out to our finance team at finops@freightos.com for help.
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Why am I being charged more after I’ve already booked my shipment?
Freight rates change depending on supply and demand with what’s known as a General Rate Increase, or GRI. And while you might expect the amount quoted to be the final price, because of the way the freight industry works, in certain circumstances, ...
What payment terms are available?
Freightos.com offers payment terms of net 30, which gives you a 30-day period to settle your payment from the date you receive your invoice. To ensure that our billing process runs smoothly, we send out the invoice 14 days after the delivery of your ...
How do I dispute an AutoPay payment?
All Shipment Cost Adjustment emails include a link to a dispute form. You can also initiate a dispute on Freightos by opening the Shipment Charges tab in your shipment and clicking the link under Dispute? in the Shipment Cost Adjustments box. All ...
Will the price of my Quote change if my shipment information changes?
If the details you provide when booking your Quote don’t match what the forwarder finds when processing a shipment or if certain details change, your Quote could be adjusted. This is to account for any inconsistencies or modifications Most cost ...
Can credit and payment terms be revoked?
We reserve the right to amend the credit and payment terms specified in your credit request decision letter at any time. For example, should you fail to meet payment deadlines as per our agreement, we may revoke your credit and payment terms ...