Why was my account restricted by OFAC?

Why was my account restricted by OFAC?

If you’ve received a notification from OFAC (Office of Foreign Assets Control) regarding a restriction on your account, it may be due to a match with someone on the OFAC list, which is preventing the automatic approval of your shipment.

If your account name matches an entry on the OFAC list:
Please provide a copy of your ID so we can verify and release the hold.

If the business name matches an entry on the OFAC list:
You will need to provide the following documents to help us check and clear the hold:

  1. Certificate of Incorporation of the company.

  2. ID copy of the owner.

Please send the required documents to our Customer Support team via email at success@freightos.com or through live chat.

For further clarification or if you have any questions, feel free to reach out to our Customer Support team.

You can also learn more about OFAC regulations here.

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