How to use Freightos' two-step verification
What is changing?
As of February 2026, Freightos is adding an extra security layer to protect your account. When you sign in with your email and password, you'll now receive a 6-digit verification code by email that you'll need to complete your login.
Why we're making this change
Two-step verification significantly improves account security by ensuring that even if someone obtains your password, they cannot access your account without also having access to your email. This helps protect your sensitive freight data and prevents unauthorized access to your account.
Who is affected?
This change applies to all users who sign in with an email and password. If you sign in through your company's Single Sign-On (SSO) system, you will continue to sign in as usual with no changes.
How it works
2. Check your email
After entering your password, you'll be prompted to check your email for a verification code. We'll send a 6-digit code to the email address associated with your account.
3. Enter the verification code
Enter the 6-digit code on the verification screen to complete your sign-in.
4. Access your account
Once verified, you'll be signed in to your Freightos account as usual.
Key things to know
Verification codes expire after 5 minutes. If your code expires, you can easily request a new one.
Remember this device option. Check the "Remember this device" box during verification to avoid repeating this step on the same device for 30 days.
Email access is required. Make sure you can access the email address associated with your Freightos account.
Codes are unique for each login attempt. Never share your verification codes with anyone, including Freightos staff.
Troubleshooting tips
Didn't receive a code? Check your spam or junk folder. You can request a new code after 30 seconds.
Code not working? Make sure you're entering the most recent code sent, as previous codes become invalid.
This security update is part of our ongoing commitment to protecting your data and ensuring a secure platform for all your freight management needs.
If you have any questions about this security enhancement, please contact our support team at support@freightos.com.
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