To open this article in a new tab, click here.

Freightos Pay allows you to add cash credits to your account to easily book shipments from the Freightos for Forwarders platform, without a bank guarantee. Manage your wallet balance, add more funds, apply for credit, and view recent and past transactions.

This tool is available for non-IATA or CASS freight forwarders, IATA forwarders, and those who are not registered with some airlines but want to make eBookings.

Please reach out to neil@freightos.com, or start a conversation with us from within the platform, to activate this tool. Once activated, follow the instructions in this article to find out how to use it. Click on any of the following hyperlinks to jump to the section.

How to add funds to your wallet 

To add funds to your wallet, firstly click on the side menu, then select Payments.

Then click on the Top up button.

Specify how much you want to add. The currency shown will be the currency of the country you are currently logged in as. For customers in the US, you can select two different payment options: pay with credit/debit card or send money through your bank. US customers can find out more about how to top up your wallet using a credit card and how to add new cards here.

For customers in India: you will also have the option to Pay in real time using Juspay, our payments partner in India. Read more about this here.

For customers outside of the US, you'll have the option to send money through your bank. Simply enter the amount you wish to top up. 

You will be able to copy and paste the bank details directly before clicking on Top up, and you will also receive them via email.

Our sales team will share Freightos' bank details with you to transfer funds over, as well as information regarding the deposit fee. Once received, we will then add these funds to your Freightos wallet, minus the deposit fee.

You will receive an email once the funds have been added to your account. It’s important to note that different country banking jurisdictions have different times for transferring funds.

E.g. In the UK, you must allow up to 24 hours for funds to transfer, for US payments this can take up to 48 hours. Once the funds have been transferred, they will be visible under Wallet balance.

Important: to keep you safe from phishing scams when sending information via email, we will not share any sensitive information, like bank details. We will only share links to the bank details page within your Freightos for Forwarders account.

This requires you to log in to view any sensitive details. You can find Freightos' bank information with the account number to send funds to within your account.

How to use Freightos Pay to book shipments

Follow the normal procedure to make an eBooking by clicking on the New eBooking button and making a rate search.

After selecting your rate, once you’re finalizing your shipment on the review and book page, you’ll only see the option to use funds from your Freightos Pay wallet under the Payment section.

Your available balance will be shown if you have money remaining in your account; if you don’t have any credits, this will show as a red 0 in the currency set for your account.

If the amount you have in your wallet is less than the final price of the shipment, you’ll need to add more funds to your account to finalize the eBooking. To do this, please email eb-finops@freightos.com, or send a request in the same way shown above.

Important: because you are dealing with live rates which change frequently, you may need to make a new search once your account has been topped up.

If you have got sufficient funds select the Freightos Pay option, enter your AWB number, and click Book this shipment. You’ll receive an onscreen message letting you know that the request has been received.

How to view the status of your paid eBookings

To check on the status of the eBooking, expand the side menu and click on eBookings.

Click on the Billing tab to view eBookings made using funds from your wallet. You can find the cost within the total deducted column.

Click on any of the eBookings to get a breakdown of the costs taken for the eBooking, including any surcharges and also any discounts applied to the final rate.

How to check your wallet balance and transactional history 

To view your wallet balance and transaction history, expand the side menu, click on Payments and select the sub-tab Transactions.

This is where you’ll find your Wallet balance, monthly expenses, previous and pending transactions. You can also filter by dates to get a better overview during any time period.

You’ll be shown a summary of your recent movements while using Freightos Pay. This includes money paid in by you, refunded money that was returned to your wallet because of cancellations or cost adjustments, and money that left your wallet for eBooking transactions.

Cancellations and refunds

If your shipment is cancelled, and you used Freightos Pay to pay for it, the funds will be returned to your wallet to use again. Bear in mind that this does depend on the airline’s policy for cancellations. You will receive an email if your shipment has been cancelled.

How to withdraw funds from your wallet

If you wish to withdraw your funds from the wallet, please email eb-finops@freightos.com, and we will refund the balance to your bank account once all past transactions are billed and paid.

Important information about Freightos Pay