Thanks for offering to leave a review. To rate your shipment experience, please follow these steps:
Two days after your shipment is marked as delivered on your "Shipments" tab on Freightos.com, you will receive an email from do-not-reply@freightos.com with a link to submit a rating. Simply click on the stars to begin.
If you do not receive the email, please check your spam folder.
You will also have the option to rate your experience using Freightos.com once you've reviewed the freight forwarder.
If you would like to update your review after submission, please email success@freightos.com.
Related Articles
Can I cancel my shipment?
According to the Freightos.com Standard Operating Procedure, you have the option to cancel your shipment and receive a full refund, as long as the forwarder has not processed it yet. To cancel your shipment, go to the Shipments page, click on the ...
What is a shipment 2026
A shipment refers to the entire process of moving goods from one location to another. It contains all the information needed to move your goods, including documents, contacts, addresses, and more. Customers can view a list of all their shipments ...
What's on the Shipment page?
Once your shipment is underway, you can use the Shipment page to see any actions required, tracking, status, messages, and more. The map at the top of the page shows all shipments in process. Clicking on any icon on the map will bring up further ...
When will my shipment start moving?
After your forwarder receives the details of your shipment, they will work with the origin location to schedule the pickup or drop-off and secure the necessary space for the shipment. The exact timeline for when your shipment will begin moving will ...
How can I see my shipment charges?
You can see the full breakdown of your shipment cost, and download any invoices, by clicking on the Shipment Charges tab. This includes your initial Quote and any additional charges. If you haven’t enabled AutoPay, you can pay for any charges ...