What to do if your goods will be later ready than planned
If your goods will be ready later than planned, don't worry!
The final shipment ready date will be coordinated between the origin location and the freight provider, so it's okay if your planned date changes. If there's a change, let your forwarder know and they'll take it from there. You can contact your freight forwarder through your Shipment Page by clicking the Messenger button, as shown below.
Forwarders should respond within the next business day (or overnight if they’re based in China). If you don’t hear from them by the end of the next business day, please let us know.
Keep in mind that if the goods ready date affects the expiry date of the quote, your forwarder may have to give you a new - potentially more expensive - quote.
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