How do I use the communication tool 2026
Both buyers and sellers have access to the communication tool where they can communicate with each other at various stages of the shipping process:
- when a custom quote has been requested
- after a booking has been finalized
Start a conversation after a custom quote has been requested
To start a conversation with the other party when a custom quote has been requested, click on Manage Shipments, then the Quotes tab, then click on the relevant custom quote.
A side panel will open up where you can click on Communication and then Send a message to begin a conversation.
Start a conversation after eBooking has been finalized
To start a conversation after a booking has been finalized, go to My eBookings, find the relevant eBooking, and click on it. You will then find a tab called Communication.
Click on the Start a new thread button to begin your conversation. Choose a relevant subject name for your thread to help for future reference. The other party will be added to your thread by default. Write out your message in the text box shown.
Tip: format your text, e.g. using bold, italics, and lists. Once complete, click Send.
As you add additional threads, you will see them listed on the left side of the page. Messages within the thread are displayed chronologically, allowing you to review the full conversation history.
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