Booking
Who fulfils my shipment after I place an order?
When you place an order on Feightos.com, your chosen provider is responsible for fulfilling all of the services you have ordered. The provider will handle all aspects of the shipment, including logistics and delivery. You can request a Proof of ...
Who can book with Freightos.com?
At Freightos.com, we welcome anyone who is shipping a commercial shipment to book with us. This includes shipments that are being sent from a factory for business purposes and have a commercial invoice. To book an international shipment, you will ...
Who can I turn to for help during the booking and shipping process?
A benefit of booking on the Freightos.com platform is that there’s always someone to help if you need to ask questions or have problems during the booking and shipment process. To make things easy, here’s a breakdown of who you should contact ...
When is the best time to book a shipment?
The Quotes given on Freightos.com are valid for a certain period. Depending on how and what you’re booking, the validity can be days, weeks, or months from when you search. You can see the expiry date listed on the Quote result. If your shipment is ...
What is an export license and do I need one?
An export license is a document that is required for manufacturers to legally export goods from their country. It acts as proof of compliance with the country's export laws. Unfortunately, some suppliers may not have this license. In such cases, ...
What is a service contract?
A service contract is a business agreement between you and your shipment provider. If your carrier requires you to sign one, the Freightos Operations Team will be in touch with you after you book your shipment. Once signed and submitted, you will not ...
What is Freightos.com's role after I book my shipment?
After you book and fill in your shipment details and submit your payment, we pass on your booking to your chosen forwarder and they set the shipment in process. You can follow the status of your shipment on the Shipments page. Freightos.com also acts ...
What happens after I pay and place an order?
After you place an order and make a payment on Freightos.com, the next step is to provide detailed pickup and delivery information, as well as information about the consignor, consignee, and the commodity being shipped. This includes uploading any ...
Does Freightos.com offer discounts or promotions?
Freightos.com is a marketplace platform publishing the rates shared by our network of freight forwarders, which is why we don't offer any promotions. Some forwarders offer promotions on their online quotes. If there's a special running, you'll see ...