Managing your Shipment
Where can I find my container number?
All freight containers are assigned a unique reference ID consisting of four letters and seven numbers, such as CSIU 200000 0. To obtain your container number, reach out to your freight forward. They will provide you with the number once the ...
When will my shipment start moving?
After your forwarder receives the details of your shipment, they will work with the origin location to schedule the pickup or drop-off and secure the necessary space for the shipment. The exact timeline for when your shipment will begin moving will ...
What to do if your goods will be later ready than planned
If your goods will be ready later than planned, don't worry! The final shipment ready date will be coordinated between the origin location and the freight provider, so it's okay if your planned date changes. If there's a change, let your forwarder ...
What's on the Shipment page?
Once your shipment is underway, you can use the Shipment page to see any actions required, tracking, status, messages, and more. The map at the top of the page shows all shipments in process. Clicking on any icon on the map will bring up further ...
Unavoidable freight charges
When shipping global freight, there are certain charges that are out of anyone's control. These include: Exam charges: Customs exam charges are fees assessed by customs officials when they perform an examination of goods being imported or exported. ...
Rating your shipment
Thanks for offering to leave a review. To rate your shipment experience, please follow these steps: Two days after your shipment is marked as delivered on your "Shipments" tab on Freightos.com, you will receive an email from ...
How do I track my shipment?
To track the progress of your shipment, simply visit your Shipment Page. The forwarder will regularly update the page with important milestones such as pickup, port departure, port arrival, and final delivery. If you have any questions or need ...
How do I push marketplace booking data into my TMS?
When you book a new shipment on Freightos.com, your forwarder receives an email notification. You’ll also receive a copy of the email and you can use it to push the booking data into your TMS. This HTML email includes: A direct link to the Shipment ...
How do I message my freight forwarder?
Once you booked a shipment, you can message your freight provider by clicking the purple chat icon on any page and choosing the "Chat with freight forwarder" option. Remember, the providers are working in multiple time zones, so they might not always ...
How do I download an insurance certificate booked through Freightos.com?
To download an insurance certificate booked through Freightos.com, follow these steps: Log into your Freightos.com account Go to your shipment dashboard Locate the "Requested Services" section Select the link for the insurance certificate file to ...
How do I dispute an adjustment to my shipment?
To dispute an adjustment charge on your shipment, fill out the Shipment Adjustment Dispute Form on Freightos.com. All the instructions and information you need are on the form. The company will then review the case and take appropriate action. For ...
How can I see my shipment charges?
You can see the full breakdown of your shipment cost, and download any invoices, by clicking on the Shipment Charges tab. This includes your initial Quote and any additional charges. If you haven’t enabled AutoPay, you can pay for any charges ...
Do you guarantee transit times?
Transit times are estimates based on industry knowledge and trends. You can learn more about how transit time is calculated on the Results Page (see below). While we work with vetted freight providers that can process goods in a timely manner, it's ...
Customs clearance compliance
Ensuring compliance with customs regulations is crucial for importers to avoid costly delays and penalties. Here are the main compliance issues to be aware of: Customs classification: It is important to accurately classify goods using the correct HS ...