Enterprise Shippers
How do I update tracking events to a shipment
To add tracking information to a shipment, click the Manage Shipments tab. Then click Shipments, and select the shipment you want to edit. Click the Overview tab to see high-level details about this shipment. Click on the pencil icon in the sidebar, ...
How do I reset my password
If you have lost or forgotten your WebCargo password, it's easy enough to reset it. Watch the below video to find out how to do this. Or continue reading this article to find out how. 1. First, head to the webcargonet.com 2. Click on the Forgot your ...
What is the difference between classic and matrix view on the results page
You can search for live rates and capacity by using the search page and entering your shipment details. Once you've searched for rates, you'll be directed to the results page which will show you all available shipment options. You will filter rates ...
What is the Bookings tab 2026
The Bookings tab outlines the terms and conditions of a shipment contract. It presents the IFQ (Initial Freight Quote), unique IDs associated with the booking, and any cost adjustments. To find the booking tab, click Manage Shipments and select a ...
What is a shipment 2026
A shipment refers to the entire process of moving goods from one location to another. It contains all the information needed to move your goods, including documents, contacts, addresses, and more. Customers can view a list of all their shipments ...
What is a Custom Quote
You should search for rates within the search page, but if there are no available live rates with bookable capacity you will be directed to submit a Custom Quote. Through the Custom Quote form that appears on the results page, customers can request a ...
What is a booking
A booking is a contract between a customer and seller, agreeing to move all or part of a shipment. Creating a booking therefore generates two shipments: one for the customer, and another for the seller to manage the movement of the goods. The booking ...
What does the Shipments tab show
The Shipments tab lists all placed shipments. Clicking on a specific shipment name takes the user to the shipment. To find out more about shipments, click here. To navigate to the Shipments tab, click on My Shipments, then click on the Shipments ...
What does the shipment overview tab show 2026
Once a shipment is booked, customers will be directed to the Shipment Overview tab page. This provides detailed information about the shipment, including status updates, required actions, and documentation. This Overview tab displays important ...
What does the booking summary page include 2026
After customers have selected a rate, they will be redirected to the Booking Summary page. This page summarizes the chosen quote and provides detailed information about the entire shipment, including main leg and local charges, pickup and delivery ...
What does the activity log show 2026
The activity log keeps a comprehensive record of all actions and changes made to the shipment, ensuring a transparent history of events and updates. To find the activity log, navigate to Manage Shipments in the header menu, then click on the name of ...
What do the various shipment statuses mean 2026
The top of the shipment page displays the current status of a shipment. Initially, the status will be Booked (yellow) after placing the order. Once the airline or seller confirms the shipment, the status will be updated to Confirmed (green). The ...
Segment statuses in the itinerary section and what they mean 2026
The Segment status represents the progress of each leg, including pre/on-carriage and main carriage. It is displayed on the itinerary and is influenced by the booking status. To view the Segment status of each leg/segment of the shipment, click on ...
How does a user select a quote and book
Once a user has reviewed all route and rate options on the results page, they select their desired quote to continue. They will now see their quote summary. The quote summary will provide information on the route, departure, and landing times, ...
How does a user search for rates
Our platform offers a convenient way to search, book, manage, and track shipments. To navigate to the search page, log in to your account and then click Search at the top of the page. The search page is divided into four sections, each requiring ...
How do I use the communication tool 2026
Both buyers and sellers have access to the communication tool where they can communicate with each other at various stages of the shipping process: when a custom quote has been requested after a booking has been finalized Start a conversation after a ...
How do I upload documents to a shipment 2026
The document management section contains documents related to the shipment, including commercial invoices, MSDS, and more. All uploaded documents (whether uploaded by the buyer or seller) will be shared with both parties, and documents can be viewed ...
How do I see the details of a shipment 2026
To see the details of a specific shipment, click the Manage Shipments tab. Then click Shipments. Clicking on the Shipment Name takes you into the shipment itself. Clicking anywhere else opens up a side panel with a summary of the shipment. As ...
How do I manage my shipments
To see a list of all your shipments, click on the Manage Shipments tab at the top of the page. Please note that buyers and sellers have different menus to access their shipments. You will see 4 tabs listed: Shipments Bookings Bookings made with me ...