Processing your Shipment
Which documents do I need for shipping?
For international shipments, you’ll need the documents that we explain in this video. You also need to upload the commercial invoice and POA or power of attorney, if you’re shipping to the US before your shipment is released to the forwarder. At this ...
What is an EORI number?
An EORI or Economic Operator Registration and Identification number is used in the EU and UK to provide statistical and security information to customs authorities and is the equivalent of the EIN in the US. This number is required for all goods ...
What is a commercial invoice?
A commercial invoice serves as a proof of sale and includes: Details of the Buyer and Seller. Details about the consignee (ie, to whom and where the shipment will be delivered). The notifying parties, such as customs agents. A description of the ...
What is a Tax ID (USCC)?
As of June 1, 2018, The General Administration of Customs China (GACC) requires that all shipments include a Tax ID, also known as a Uniform Social Credit Code (USCC). A USCC is an 18-character alphanumeric code that the consignor of a shipment is ...
What is a Power of Attorney (POA)?
A POA is a legal document that authorizes a customs broker to handle customs clearance on behalf of the importer. By providing a customs broker with a POA, importers can delegate the task of dealing with customs clearance, saving them time and ...
What is a Beneficial Cargo Owner?
A beneficial cargo owner (BCO) is an importer who takes charge of a shipment at the destination, using their own logistics resources instead of relying on a third-party service provider like a freight forwarder. They are responsible for the logistics ...
What happens when the logistics provider gets my order?
Once we pass your order on to the logistics provider, they will verify all details about the shipment and take three actions: Reach out to you if any details are missing. Call the factory to verify when the goods will be ready for pick up/hand-off. ...
What are the Consignor and Consignee?
When arranging for a shipment to be processed, the forwarder you choose will need to know the details of the consignor and consignee. Please ensure you reach out to your forwarder and broker and inform them of this information. Consignor The ...
Understanding a logistics provider's right to reject or cancel a shipment
As a shipper, it's important to understand the circumstances under which a logistics provider can reject or cancel a shipment. In general, these actions can only be taken under specific conditions: 1. Unforeseeable circumstances, such as force ...
Resolving shipping issues: who to contact and how
Dealing with a problem with your shipment can be frustrating, but there are steps you can take to resolve the issue quickly. The first step is to reach out to your shipping provider directly. The best way to do this is by using the messenger function ...
Power of Attorney (POA) for shipping to the US: what you need to know
When shipping to the United States, a Power of Attorney (POA) is required. This legal document authorizes a customs broker to handle customs clearance on your behalf. You have the option to use your own broker, or you can use Clearit USA, our ...
How will I know if the dimensions I entered aren't accurate?
When you're shipping something, it's important to give the right measurements. But sometimes the numbers you give might not be accurate or things might change. While your forwarder might remeasure your cargo, in most cases, remeasuring is only done ...
How do I change shipment details after booking
When arranging for a shipment to be processed, you need to supply the forwarder with the details of the consignor and consignee. If for some reason you need to make any changes to your shipment details or any information, please send your request to ...
How can I import goods into the US if I'm not based there?
Importing goods into the US can be a complex process, especially for non-US based companies. The Customs Border and Protection Agency (CBPA) requires that shipments be approved for companies that have an American Tax ID/EIN (Employer Identification ...
Can I cancel my shipment?
According to the Freightos.com Standard Operating Procedure, you have the option to cancel your shipment and receive a full refund, as long as the forwarder has not processed it yet. To cancel your shipment, go to the Shipments page, click on the ...