Billing and Payment
Will the price of my Quote change if my shipment information changes?
If the details you provide when booking your Quote don’t match what the forwarder finds when processing a shipment or if certain details change, your Quote could be adjusted. This is to account for any inconsistencies or modifications Most cost ...
Will my quote change during shipping?
The logistics providers on Freightos.com must stand by their quotes throughout the validity period. The quote is based on the input you provide when searching. Any changes - for example the weight of your cargo or the pickup date - could change the ...
Why am I being charged more after I’ve already booked my shipment?
Freight rates change depending on supply and demand with what’s known as a General Rate Increase, or GRI. And while you might expect the amount quoted to be the final price, because of the way the freight industry works, in certain circumstances, ...
Who should I contact with questions about my credit?
If you have any questions or concerns about your credit terms or payment methods on Freightos.com, contact the Freightos Financial Operations team at finops@freightos.com or the Credit team at credit@freightos.com. When contacting us, make sure to ...
Where can I see my outstanding balance?
You can download a complete account statement on the Billing page by clicking on your name and then “Billing.” You’ll then see a complete rundown of your payment statuses. Click on the down arrow to download individual proforma invoices or click the ...
When do I need to pay for my shipment?
Prompt payment for your shipment is required after booking and before it is released to the forwarder. Delayed payment may result in postponed delivery and even cancellation of the shipment.
What type of invoice can I get as proof of shipment/payment?
You can get a pro-forma invoice from the moment of booking a shipment until delivery on the Shipment Charges tab inside each shipment order. The pro forma invoice always shows the latest status of your shipment, including any additional charges ...
What payment terms are available?
Freightos.com offers payment terms of net 30, which gives you a 30-day period to settle your payment from the date you receive your invoice. To ensure that our billing process runs smoothly, we send out the invoice 14 days after the delivery of your ...
What is the Freightos.com platform fee?
All shipments on Freightos.com include a 1.5% platform fee. This enables us to provide an industry leading shipment booking experience. When you book a shipment with Freightos.com, you know what is and isn’t included, and any charges may come up ...
What is a disbursement fee?
The disbursement fee is a 3.5% surcharge on customs duties paid by credit card. The fee does not go to Freightos.com but covers the cost of transferring the duties payment to the customs authority. Since the fee only applies to credit cards, you can ...
What is a convenience fee?
This 3.5% fee is added to all Freightos Credit payments made by credit card upon delivery of goods. It covers transaction expenses only and doesn’t apply to wire transfer, ACH, or SEPA payments.
What is a General Rate Increase (GRI)?
An ocean freight GRI (General Rate Increase) is a price adjustment posted by the shipping carriers and is generally a result of increased demand. While a GRI can happen at any time, they are most often applied during peak seasons (such as Lunar New ...
What is Veem and how do I use it on Freightos.com?
If you’re based in the US, you can pay for your shipment via Veem. Veem is an online payment system that makes it easy to transfer money. To pay for your shipment through Veem for the first time, you’ll need to sign up first, which you can do here. ...
What is AutoPay?
AutoPay is our hassle-free payment processing method that allows you to save your credit card information to your account. This means that if your shipment incurs any cost adjustments, we can automatically bill your credit card once payment is due. ...
What currencies can I pay in?
You can pay in US dollars ($), pounds (£), or euros (€). Be aware that you must pay in the currency you used to make the booking, ie, you can't book in dollars and then pay in pounds.
Is there anything I can't use Freightos credit for?
Freightos credit is specifically designed to offer a credit line for transactions conducted within the Freightos marketplace. It is important to note that this credit cannot be utilized for customs fees or any expenses outside of the Freightos ...
Is my credit card safe on Freightos.com?
Absolutely! All credit card data stored on Freightos.com is tokenized. This means we don't actually store your card's details, but rather a “token” that represents it. This industry standard security practice allows you - and us - to rest easy ...
International Wire Restrictions
Due to restrictions with our banking partner, Currency Cloud Limited, we are unable to receive SWIFT wire payments from senders in certain countries and regions. If you are in one of the locations below, please pay by credit card or PayPal. If you ...
How will I know about any additional charges?
If there are any differences in your shipment details between the time you book and the time your order is picked up (i.e. the shipment weighs more than you indicated) you must pay the difference. You’ll also be notified of any additional charges ...
How often do prices fluctuate?
Prices for freight shipping can fluctuate due to a variety of factors. One of the main factors is changes in supply and demand. When the demand for shipment lanes is high, the prices will also be high. Another factor that can affect prices is General ...
How long does it take to be approved for Freightos credit?
We will make a credit decision within 2-3 business days of you submitting a credit application. You will then receive a credit decision letter either specifying your credit limit and payment terms or rejecting your application. If your application is ...
How is the credit evaluation conducted?
To ensure that we can accurately evaluate your creditworthiness, we review both your credit application and your shipping history through Freightos.com. When you fill out the application, we require two business references and one bank reference. ...
How do I opt out of AutoPay?
If you book a shipment using a credit card, you’re automatically enrolled in AutoPay. Opting out of AutoPay means that you’ll have to pay for your next shipment using Freightos Credit or bank wire. To opt out of AutoPay and delete your credit card ...
How do I handle customs payments for my shipments?
When goods are imported internationally, government agencies may impose Customs Duties (also called Customs Taxes). There are three costs required to release of any import shipment from US customs: the customs brokerage, a customs bond, and the cost ...
How do I dispute an AutoPay payment?
All Shipment Cost Adjustment emails include a link to a dispute form. You can also initiate a dispute on Freightos by opening the Shipment Charges tab in your shipment and clicking the link under Dispute? in the Shipment Cost Adjustments box. All ...
How do I change my credit card?
You can change your credit card in 2 ways: 1. On the billing page. To navigate there, log-in to your Freightos.com account, click on the icon on the top right corner of the page and select 'Billing' on the drop down menu. Once on the billing page, ...
How can I pay on Freightos.com?
Freightos.com offers three main payment options: Credit card - If you pay by credit card, your booking will be verified immediately upon successful payment. Wire transfer/ACH payment - You can access our bank details for wire transfers here. Wire ...
How can I improve my chances of getting Freightos credit?
Here are some tips to improve your chances of being approved for Freightos credit: 1. Provide accurate business and bank references: Choose reputable references that can vouch for your company's financial stability and overall performance. 2. Submit ...
How can I avoid unexpected freight charges?
Most cost changes occur if the details you provide when booking differ from the specifications of the actual shipment or if you fail to provide complete documentation on time. Here are some of the most common errors that lead to extra charges. ...
Does Freightos credit expire?
The credit limit granted by Freightos.com remains valid for a period of one year. When it expires, Freightos.com automatically renews the limit, taking into account the company's underwriting policy conditions, and conducts a thorough reassessment as ...
Does Freightos.com offer credit terms?
We understand the importance of credit terms to support business growth and are pleased to offer them to qualifying companies. Currently, we provide credit to businesses based in the US, UK, or Canada with established credit scores of either A or B ...
Can credit and payment terms be revoked?
We reserve the right to amend the credit and payment terms specified in your credit request decision letter at any time. For example, should you fail to meet payment deadlines as per our agreement, we may revoke your credit and payment terms ...
Can I pay with PayPal?
Payment with PayPal is available for anyone based in the US. It doesn’t replace existing payment methods (credit card or wire) but it does give another easy option to make booking and paying for a shipment even easier. That’s because PayPal securely ...
Can I change my payment method after I've already booked?
In many cases, you can change your payment method through your Billing page. If you aren’t able to do this for your particular circumstances, reach out to our finance team at finops@freightos.com for help.
Applying for credit terms
You may qualify for credit if your business meets the following criteria: 1. Located in the United States, United Kingdom, or Canada 2. Has a high credit score 3. Established before 2022 To apply for credit through Freightos.com, follow these steps: ...